User Data Deletion

1. What data we keep

When a user interacts with the Ardeiro.AI chatbot via WhatsApp, Telegram or the Site's chat widget, the following data is collected:

• Name — if provided by the user during the conversation.
• Phone number or messaging account identifier — required to maintain the conversation on the chosen channel.
• Content of the exchanged messages — to handle the query and generate a response.
• Appointment data (date, time, requested service, contact email) — when the user requests to book, change or cancel an appointment through the chatbot.

2. How to request deletion

To request deletion of the data, send an email to legal@ardeiro.ai with the subject line "Eliminación de datos", indicating the phone number or username from which the conversation was held. Without that data, the record cannot be located.

3. Response deadline

We will respond within one month from receipt of the request, in accordance with Art. 12.3 GDPR. This period may be extended to two months in complex cases, with notice to the data subject.

We will confirm in writing when deletion has been completed.

4. Exceptions

Data will be deleted unless there is a legal obligation to retain it.

Specifically, data associated with invoicing is retained for up to 6 years under Art. 30 of the Spanish Commercial Code, and data arising from a contractual relationship for up to 5 years under Art. 1964 of the Spanish Civil Code.

In those cases, the data is blocked and remains available exclusively to the Administration, with no commercial use.

5. Other rights

In addition to deletion, you may exercise the rights of access, rectification, objection, restriction and portability indicated in section 5 of the Privacy Policy . You also have the right to lodge a complaint with the AEPD.